Frequently Asked Questions
Everything you need to know about your journey to a simple glow.
We’ve gathered the most common questions about our routine, ingredients, and shipping below. If you can't find what you're looking for, just click the Live Chat button in the corner; we’re here to help!
About the System
In what order do I use the products?
We took the guesswork out of this! The bottles are numbered 1–5 to guide you every morning and night.
- Glow Cleanse (Wash)
- Glow Prep (Balance)
- Glow Getter (Treat/Hydrate)
- Glow Daily (Moisturize - Optional step for dry skin)
- Nourish and Glow (Seal & Protect)
How long will the system last?
With recommended twice-daily use, the complete Joyful Glow System is designed to last approximately 8 to 10 weeks. That breaks down to just over $2 a day for a complete, spa-quality routine.
My skin is oily. Will the Face Oil make it worse?
Definitely not. Our "oil" is actually based on Jojoba, a liquid wax ester that mimics your skin’s natural sebum. It tricks your skin into stopping excess oil production, balancing your T-zone while hydrating dry patches. It leaves a glow, not a grease slick.
Is this just another complicated routine?
Absolutely not. We built Joyful Naturals as the antidote to complication. It is an essential roadmap (Cleanse, Tone, Treat, Seal) that takes less than 3 minutes a day. No confusion, just results.
What is the shelf life of your products?
Because we use fresh, plant-powered ingredients without harsh synthetic preservatives, our products are most potent within 12 months of opening. We recommend storing them in a cool, dry place away from direct sunlight
Do I need to use the whole system, or can I buy just one product?
You can absolutely start with a single product, but the system is designed to work synergistically for best results
Are your products non‑comedogenic (won’t clog pores)?
Yes, every formula is designed to support clear, breathable skin without blocking pores.
Shipping & Assurance
How does the "30-Day Joyful Assurance" work?
It’s simple: We want you to try your new routine completely risk-free. If you don't see the calm, balanced glow you wanted after giving it a fair shot (up to 30 days), just email us. We will refund your full purchase price. No returns required—we don't want you stressing about printing shipping labels.
How long does shipping take?
We know you want to start your routine ASAP! We process orders within 1–2 business days.
- Canada & USA: Shipping takes 1–7 business days.
- Free Shipping: Applied automatically on all orders over $75.
Where do you ship?
Currently, we ship across Canada and the USA. We are working on bringing Joyful Naturals to the rest of the world soon!
Safety & Ingredients
Is it safe for pregnancy or breastfeeding?
We formulated Joyful Naturals without the common ingredients often advised against during pregnancy (like Retinols, Salicylic Acid, and Hydroquinone). However, every pregnancy is unique. We strongly recommend showing our full ingredient list to your doctor or midwife to ensure it is the right choice for you.
Is this safe for sensitive skin?
Yes. Joyful Naturals was formulated specifically for sensitive/reactive skin types. We exclude common triggers like parabens, sulfates, and synthetic fragrances. While our formulas are gentle, we always recommend doing a patch test on your arm before applying any new product to your face, just to be sure.
Are your products Vegan and Cruelty-Free?
Absolutely. We love animals as much as you do. We never test on animals, and our formulas are plant-based.
Do you use parabens, sulfates, or silicones?
Never. We avoid harsh synthetics and focus on plant‑powered, skin‑loving ingredients.
Simple Start Method
Joyful Glow System
Joyful Reset System
Balance Without Guesswork
Our Jojoba liquid wax mimics your skin's natural oil, ending the fight between greasy shine and dry patches.
Glow in 3 Minutes
Four simple steps, one system. No confusion, no wasted serums—just effortless radiance that fits your life.
Confidence, Guaranteed
We back every first purchase with our 30-Day Joyful Assurance: love your new routine or get a full refund. No returns required.