Shipping policy

At Joyful Naturals, your convenience is our commitment! We’re excited to get your skincare products to you as quickly as possible. Here’s everything you need to know about our shipping process:

Processing Time: We strive to process all orders within 1-3 business days. During times of higher-than-usual order volumes, there may be slight processing delays, but rest assured, your satisfaction remains our top priority!

Shipping Methods and Delivery Times: We offer a variety of shipping options to suit your needs. Shipping typically takes 1-7 business days for delivery within Canada. For faster shipping options, please check at checkout!

Free Shipping: Enjoy free shipping on all orders totalling $75 or more! We believe in making your shopping experience as smooth and cost-effective as possible.

Shipping Rates: Shipping costs are calculated at checkout based on your location and the selected shipping method. We strive to keep our shipping rates fair and transparent, so you can enjoy your skincare without worry.

Order Tracking: Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package on its journey to you. We want you to be as excited as we are when your Joyful Naturals goodies arrive!

International Shipping: We currently offer international shipping to select countries. Please be aware that customs duties and taxes may apply, and you’ll be responsible for any additional fees upon delivery.

Address Accuracy: To ensure your order reaches you without delays, please double-check that your shipping address is accurate at checkout. If you notice an error after placing your order, please contact us as soon as possible, and we’ll do our best to assist you!

Lost or Stolen Packages: While we take great care to ensure your order arrives safely, we understand that issues can occur. If your package is lost or stolen, please reach out to us, and we’ll work with you to find a solution.

Contact Us: If you have any questions or concerns about your order or shipping, don’t hesitate to reach out! Our friendly team is here to help you every step of the way.

Thank you for choosing Joyful Naturals—we can’t wait for you to experience the joy of our skincare products!