Refund policy

The 30-Day Promise

We want you to love your skincare experience with Joyful Naturals. But we understand that everyone's skin is different, and sometimes a product may not be the perfect fit.

That's why we offer a 30-day satisfaction guarantee, giving you the confidence to try our products and find what works best for your skin.

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1. Not Loving Your Products? Let's Make It Right!

If something isn't working for you, simply contact us within 30 days of receiving your order.

We offer two options:

• Refund: Receive a refund of the product purchase price, including applicable taxes, to your original payment method.
• Store Credit: Prefer to try something different? Receive store credit for the amount paid, including applicable taxes. Your store credit never expires.

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2. How It Works

• First Purchases: Our 30-Day Promise applies to your first purchase of each skincare product, whether purchased individually or as part of a skincare set.
• Opened Products: Opened and reasonably used products are welcome. We want you to have the opportunity to actually try your skincare.
• Contact Us: If something isn't the right fit, contact us within 30 days of delivery to request a refund or store credit. Our team will review your request and confirm the next steps.
• Returning Products: Depending on the circumstances, we may require products to be returned before issuing a refund or store credit. In some cases, we may approve your request without requiring a physical return.
• Return Deadline: If a return is required, please hand your products to the shipping carrier within 14 calendar days of receiving our return instructions.
• Shipping Costs: Customers are generally responsible for return shipping costs when a return is required. We cover appropriate return shipping costs for damaged, defective or incorrect products, and where required by law. Original shipping charges are non-refundable except where required by law or otherwise stated in this policy.
• Skincare Sets: If a physical return is required for a full refund of a skincare set, all products in the set must be returned. If only some products are affected, contact us about a partial refund or store credit based on the discounted amount actually paid for those products.
• Refund Processing: Refunds are processed within 7 business days of receiving your return or approving your refund when no return is required. Your payment provider may take additional time to complete the refund.

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3. A Few Things to Know

Repeat Purchases

Our satisfaction guarantee applies to the first purchase of each product. For repeat purchases, please contact our team to discuss available exchange or store credit options.

Discounts and Exclusions

Refunds are based on the amount actually paid after discounts, including applicable taxes. Gift cards and complimentary items are excluded from satisfaction returns.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right, including covering appropriate return shipping costs when a return is required.

Your statutory consumer rights are not affected by this policy.

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4. We're Always Here to Help

Sometimes, a little guidance makes all the difference. Whether you have questions about how to use your products, build your routine, or find the right fit for your skin, we're here to help.

And if something simply isn't working, that's okay too. Your experience matters to us, and we want you to feel confident and cared for throughout your skincare journey.

Need help or want to request a return? Reach out through our Contact Us page. We'd love to hear from you!

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Your skin. Your glow. Our promise.