Cancellation policy

At Joyful Naturals, we want you to have a delightful shopping experience! Here’s everything you need to know about our purchase options, subscriptions, and cancellation policy:

Purchase Options: We offer a variety of convenient purchase options to suit your needs, including:

  • Online Orders: You can shop our full range of skincare products directly on our website. Simply add your favorites to your cart and checkout!
  • Gift Cards: Treat someone special with a Joyful Naturals gift card, perfect for letting them choose their own skincare essentials.

Subscriptions: For those who want to keep their skincare routine hassle-free, we offer a subscription service! With our subscriptions:

  • You can set your preferred delivery frequency for your favourite products.
  • We’ll automatically fulfill your orders and ship them directly to you at the time you set, ensuring you never run out of your must-haves.
  • You can manage your subscription easily through your account, allowing you to skip a delivery, modify products, or cancel anytime.

Order Confirmation: Once your order or subscription is placed, you’ll receive an email confirmation with the details of your purchase. If you do not receive this confirmation, please check your spam folder or contact us to ensure your order went through successfully.

Cancellations: We understand that plans can change! If you need to cancel your order or subscription, please reach out to us as soon as possible. We can only accommodate cancellations if the request is made before your order has been processed and shipped.

To cancel your order or subscription, please contact us through our Contact Us page with your order details. Our friendly team will assist you promptly!

Refunds on Cancellations: If your order or subscription is successfully canceled, we’ll process your refund right away, and you’ll receive a confirmation email once it’s completed. Please allow up to 10 business days for the refund to appear in your original payment method.

Exchanges and Returns: For exchanges or returns, please refer to our Return Policy for detailed information on eligibility, processing, and refunds.

Thank you for choosing Joyful Naturals! If you have any questions or need assistance with your order, don’t hesitate to reach out. We’re here to help make your skincare journey a joyful one!